Anita Fernqvist is the Director of Operations and Chief Data Officer for Zurich Insurance in the UK. She is responsible for defining and delivering the Operations Strategy in support of our customers, looking after 200 FTE across several disciplines and locations across the UK.
As Chief Data Officer, Anita is responsible for the Data & Analytics strategy, and has lead the data transformation programme she laid out since January 2016, delivering wholescale change to people, process, technology and culture in order to build a strong data centric culture.
Alongside this as Operations Director, Anita has responsibility for the shared service functions delivering across all business lines. This involves measuring and consulting on operational efficiency and customer satisfaction, and using operational disciplines to effect change and deliver excellent customer outcomes.
Anita has 15 years of transformation experience in Financial Services, having joined Zurich in 2005 from IBM. Anita is chair of the Zurich UK Women’s Innovation Network, and sits on the Independent Governance Committee overseeing the Zurich Life business.
Anita is solo mum to two energetic boys and passionate about supporting others in maintaining and growing their careers regardless of what life throws at them!